Patient Education and Counseling
Volume 78, Issue 2 , Pages 143-148 , February 2010

Developing communication skills in pharmacy: A systematic review of the use of simulated patient methods

  • Alessandra R. Mesquita

      Affiliations

    • Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil
    • ,
  • Divaldo P. Lyra Jr.

      Affiliations

    • Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil
    • Corresponding Author InformationCorresponding author at: Cidade Universitária “Prof. José Aloísio Campos”, Jardim Rosa Elze, São Cristóvão, CEP: 49100-000, Brazil. Tel.: +55 2107921056844; fax: +55 2107921056844.
    • ,
  • Giselle C. Brito

      Affiliations

    • Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil
    • ,
  • Blcie J. Balisa-Rocha

      Affiliations

    • Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil
    • ,
  • Patrcia M. Aguiar

      Affiliations

    • Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil
    • ,
  • Abilio C. de Almeida Neto

      Affiliations

    • Faculty of Pharmacy, The University of Sydney, Australia

Received 25 October 2008 ,Revised 3 June 2009 ,Accepted 12 July 2009.

References 

  1. WHO, The role of the pharmacist in the health care system, preparing the future pharmacist: curricular development: report of a third WHO Consultative Group on the Role of the Pharmacist, Vancouver, Canada, August 27–29, 1997. In: WHO, Vancouver, 1997.
  2. Berger BA. Communication skills for pharmacists: building relationships, improving patient care. Washington, DC: APhA; 2002;
  3. Mackellar A, Ashcroft DM, Bell D, James DH, Marriott J. Identifying criteria for the assessment of pharmacy students’ communication skills with patients. Am J Pharm Educ. 2007;71:50
  4. Shah B, Chewning B. Conceptualizing and measuring pharmacist–patient communication: a review of published studies. Res Social Adm Pharm. 2006;2:153–185
  5. Cipolle RJ, Strand LM, Morley PC. Pharmaceutical care practice: the clinician's guide. 2nd ed.. New York: McGraw Hill; 2004;394pp
  6. Chereson RS, Bilger R, Mohr S, Wuller C. Design of a Pharmaceutical Care laboratory: a survey of practitioners. Am J Pharm Educ. 2005;69:19–24
  7. Lust E, Moore FC. Emotional intelligence instruction in a pharmacy communications course. Am J Pharm Educ. 2006;70:Article 06
  8. de Almeida Neto AC, Benrimoj SI, Kavanagh DJ, Boakes RA. Novel educational training program for community pharmacists. Am J Pharm Educ. 2000;64:302–307
  9. Gallimore C, George AK, Brown MC. Pharmacy students’ preferences for various types of simulated patients. Am J Pharm Educ. 2008;72:Article 04
  10. Beardsley RS. Communication skills development in colleges of pharmacy. Am J Pharm Educ. 2001;65:307–314
  11. CNE, Conselho Nacional de Educação. Diretrizes Nacionais para o Ensino da Graduação em Farmácia de 2002 (National Guidance for the Undergraduate Teaching of Pharmacy, Brazil 2002). Diário Oficial da União: Brasília, Seção 1, p. 9.
  12. Berger K, Eickhoff C, Schulz M. Counselling quality in community pharmacies: implementation of the pseudo customer methodology in Germany. J Clin Pharm Ther. 2005;30:45–57
  13. Watson MC, Skelton JR, Bond CM, Croft P, Wiskin CM, Grimshaw JM, et al. Simulated patients in the community pharmacy setting: using simulated patients to measure practice in the community pharmacy setting. Pharm World Sci. 2004;26:32–37
  14. Norris PT. Purchasing restricted medicines in New Zealand pharmacies: results from a “mystery shopper” study. Pharm World Sci. 2002;24:149–153
  15. Baldwin HJ, McCroskey JC, Knutson TJ. Communication apprehension in the pharmacy student. Am J Pharm Educ. 1979;43:91–93
  16. McCroskey JC. The communication apprehension perspective. In:  Dally JA,  McCroskey JC editor. Avoiding communication. Beverly Hills, CA: Sage; 1984;p. 13–38
  17. Berger BA. Communication apprehension in pharmacy students: a national study. Am J Pharm Educ. 1983;47:95–101
  18. Amorim ELC, Lyra DP, Oliveira MAC. Patient counseling trends in modern pharmacy. Boll Chim Farm. 1999;138:307
  19. Lyra DP, Sá Barreto LCL, Oliveira MAC, Oliveira ATC, Santana DP. Atenção Farmacêutica: paradigma da globalização (pharmaceutical care: the globalization paradigm). Infarma. 2000;12:76–79
  20. Lyra DP, Rocha CE, Abriata JP, Gimenes FRE, Gonzalez MM, Pelá IR. Influence of pharmaceutical care intervention and communication skills on the improvement of pharmacotherapeutic outcomes with elderly Brazilian outpatients. Patient Educ Couns. 2007;68:186–192
  21. Thompson RF, Spencer WA. Habituation: a model for the study of neural substrates of behavior. Psychol Rev. 1966;73:16–43
  22. van Dyck R. Non-drug treatment for social phobia. Int Clin Psychopharmacol. 1996;11(suppl. 3):65–70
  23. Goel P, Ross-Degnan D, McLaughlin T, Soumerai S. Influence of location and staff knowledge on quality of retail pharmacy prescribing for childhood diarrhea in Kenya. In J Qual Health Care. 1996;8:519–562
  24. Kafle K, Maden JM, Shresthra AD, Karkee SB, Das PL, Pradhan YMS, et al. Can licensed drug sellers contribute to safe motherthood? A survey of the treatment of pregnancy-related anemia in Nepal. Soc Sci Med. 1996;42:1577–1588
  25. Wolffers I. Drug information and sale practices in some pharmacies of Colombo, Sri Lanka. Soc Sci Med. 1987;25:319–321
  26. Dolovich L, Sabharwal M, Agro K, Foster G, Lee A, McCarthy L, et al. The effect of pharmacist education on asthma treatment plans for simulated patients. Pharm World Sci. 2007;29:228–239
  27. Deschamps M, Dyck A, Taylor J. What are we saying? Content and organization of patient counseling by community pharmacists. Can Pharm J. 2003;136:42–47
  28. Svarstad BL, Bultman DC, Mount JK. Patient counseling provided in community pharmacies: effects of state regulation, pharmacist age, and busyness. J Am Pharm Assoc. 2004;44:22–29
  29. Dyck A, Deschamps M, Taylor J. Pharmacists’ discussions of medication side effects: a descriptive study. Patient Educ Couns. 2005;56:21–27
  30. Orr KK. Integrating virtual patients into a self-care course. Am J Pharm Educ. 2007;71:Article 30
  31. Puumalainen II, Peura SH, Kansanaho HM, Benrimoj SI, Airaksinen MSA. Progress in patient counselling practices in Finnish community pharmacies. Int J Pharm Prac. 2005;13:149–156
  32. Wright SS, Miederhoff PA. Selecting students with personal characteristics relevant to pharmaceutical care. Am J Pharm Educ. 1999;63:132–138
  33. Schneider EF, Gardner S, Johnson JT. Development of a practical examination utilizing standardized participants for disease state management credentialing. Am J Pharm Educ. 2000;64:173–176
  34. Kimberlin CL. Communicating with patients: skills assessment in US Colleges of Pharmacy. Am J Pharm Educ. 2006;70:Article 67
  35. Fernandez R, Parker D, Kalus JS, Miller D, Compton S. Using a human patient simulation mannequin to teach interdisciplinary team skills to pharmacy students. Am J Pharm Educ. 2007;71:Article 51
  36. Seybert AL, Kobulinsky LR, McKaveneya TP. Human patient simulation in a pharmacotherapy course. Am J Pharm Educ. 2008;72:Article 37
  37. Svarstad BL, Mason H, Schuna A. Factors affecting pharmacists’ communication behavior: an observational study. In: Paper Presented at: Annual Meeting of the American Association of Colleges of Pharmacy. Denver. 1979;
  38. Sibbald D. Using first-year students as standardized patients for an objective structured clinical exam for third-year pharmacy students. Am J Pharm Educ. 2001;65:404–412
  39. Oh Y, Mccombs JS, Cheng RA, Johnson KA. Pharmacist time requirements for counseling in an outpatient pharmacy. Am J Health-Syst Pharm. 2002;59:2346–2355
  40. Nilaward W, Mason HL, Newton GD. Community pharmacist–child medication communication: magnitude, influences, and content. J Am Pharm Assoc. 2005;45:354–362

PII: S0738-3991(09)00313-9

doi: 10.1016/j.pec.2009.07.012

Patient Education and Counseling
Volume 78, Issue 2 , Pages 143-148 , February 2010

Article Tools

* Image Usage & Resolution